ChéFam Loyalty Program Terms & Conditions
Effective Date: Aug 29, 2024
Welcome to ChéFam, the loyalty program for Chévereh! By joining ChéFam, you agree to the following terms and conditions:
1. Membership Eligibility
Membership in ChéFam is free and open to individuals who are at least 18 years old. By joining, you agree to provide accurate and complete information during the registration process.
2. Program Participation
Participation in the ChéFam program is voluntary, and members can choose to leave the program at any time without penalty.
3. Earning ChéCoins
Members earn ChéCoins for every purchase made on our website or at participating events.
The rate of earning ChéCoins is 1 ChéCoin for every $1 spent.
Additional ChéCoins can be earned through special promotions, social media activities, and referrals.
4. Redeeming and Using ChéCoins/ChéCash
ChéCoins/ChéCash can be redeemed for discounts on future purchases, exclusive products, and special offers. The redemption value is determined by Chévereh and may vary.
ChéCash is valid for a single use and cannot be exchanged for cash, transferred, or reused. Lost, stolen, or expired ChéCash will not be replaced.
Unused ChéCash or ChéCoins that remain in an account for more than 3 months from the date of issuance will expire.
5. Promotional Offers
Chévereh may offer special promotions, discounts, or bonuses to ChéFam members from time to time. These offers are subject to specific terms and conditions, which will be communicated at the time of the offer.
6. Communication Preferences
By joining ChéFam, members agree to receive promotional emails and updates related to the program.
Members can opt out of promotional communications at any time by following the unsubscribe instructions in the emails.
7. Fraud Prevention and General Conditions
Chévereh reserves the right to investigate suspected fraudulent activity and take appropriate action, including account suspension, termination, and forfeiture of ChéCoins or ChéCash.
Additionally, Chévereh may disqualify any member who violates these terms. We are not responsible for any technical issues or errors that may affect the program.
8. Transferability
Membership in ChéFam and any earned ChéCoins or ChéCash are non-transferable and cannot be assigned or transferred to another person or account.
9. Program Changes and Availability
Chévereh reserves the right to modify, limit, or terminate the ChéFam program at any time without prior notice. The program may not be available in all regions, and availability of certain rewards, benefits, or promotions may also be limited based on location, stock levels, or other factors at Chévereh’s discretion. Any changes will be communicated via our website or email.
10. Membership Termination
Members can terminate their membership at any time by contacting customer support. Upon termination, any remaining ChéCoins or ChéCash in the member’s account will be forfeited and cannot be redeemed or transferred.
Chévereh reserves the right to terminate any membership for misuse of the program or violation of these terms and conditions.
11. Privacy and Data Security
We value your privacy and will handle your personal information in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
By joining ChéFam, you consent to the collection, use, and sharing of your information for program-related purposes. We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. For more details, please refer to our Privacy Policy.
12. Dispute Resolution
In the event of any dispute arising from or relating to the ChéFam program, members agree to first contact Chévereh customer support to attempt to resolve the dispute informally. If a resolution cannot be reached, the dispute will be settled through binding arbitration in accordance with the laws of Puerto Rico. Members waive the right to participate in class action lawsuits or class-wide arbitration.
13. Customer Support
Members can contact Chévereh customer support for assistance with their ChéFam account, including questions about earning and redeeming ChéCoins or ChéCash.
14. Intellectual Property
All content, trademarks, and other intellectual property associated with the ChéFam program are the property of Chévereh and are protected by applicable laws.
15. Limitation of Liability
Chévereh is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the ChéFam program.
The total liability of Chévereh for any claim related to the ChéFam program is limited to the value of the ChéCoins or ChéCash in the member’s account.
16. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Puerto Rico.
Any disputes arising out of or in connection with the ChéFam program will be subject to the exclusive jurisdiction of the courts of Puerto Rico.
17. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.